NéoNoé MM Monogram Coated Canvas Black Gold-Color Hardware

The short answer

• Shipping cost: $7.95 flat rate. Free on orders of $60.00 or more, calculated on your order total after any discount codes are applied.
• Processing time: 3-5 business days.
• Transit time: 8-12 business days.
• Total estimated delivery: 11-17 business days from the day you order.
• Where we ship from: our partner warehouse overseas, in China. Orders are not dispatched from a warehouse inside the United States.
• Where we ship to: the 48 contiguous United States and Washington, D.C.

All time frames on this page are counted in business days, Monday through Friday, excluding weekends and U.S. federal holidays.

1. Order cut-off

Orders placed before 6:00 PM MT (Mountain Time), Monday through Friday, begin processing the same business day. Orders placed after the cut-off, or on a weekend or U.S. federal holiday, begin processing on the next business day.

2. Processing

Processing takes 3-5 business days. During this window your order is picked, quality-checked and packed at our partner warehouse. Processing time is separate from transit time and is not included in it.

3. Transit

Once your parcel leaves the warehouse, transit takes 8-12 business days to arrive at a U.S. address. Your order is shipped from our partner warehouse in China and enters the United States through a customs facility before it is handed to the domestic carrier.

Added together, most orders arrive 11-17 business days after they are placed. These are estimates, not guarantees. Customs inspections, carrier backlogs, severe weather and incorrect addresses can add time, and none of these are within our control.

4. Shipping rates

The free-shipping threshold is measured against your order total after any discount code is applied, and before sales tax. If a discount brings your total below $60.00, the $7.95 rate applies.

5. Carriers and P.O. Boxes

We ship with USPS and FedEx. The carrier is selected at the warehouse based on the destination.

We do deliver to P.O. Boxes. Orders addressed to a P.O. Box are shipped via USPS, because FedEx does not deliver to P.O. Boxes.

6. Delivery area and exclusions

We deliver to the 48 contiguous United States and Washington, D.C.

We do not currently deliver to:

• Alaska and Hawaii
• Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands and other U.S. territories
• Military addresses (APO, FPO and DPO)
• Any address outside the United States

Checkout will not accept an order for an excluded destination. If you believe you reached this message in error, email us and we will confirm.

7. Import duties and sales tax

Import duties are already included in the price you see. You will not be asked to pay customs duties or import fees to the carrier when your parcel is delivered.

Sales tax is separate. Where applicable, U.S. state and local sales tax is calculated and shown at checkout before you pay. Product prices on the site do not include sales tax.

8. Tracking

When your order ships, we email a tracking number to the address used at checkout. Tracking can take 2-5 business days to show its first scan after the email arrives, which is normal for an international first leg. If your tracking has not updated for more than 10 business days, email us and we will open a trace with the carrier.

9. Split shipments

Orders with more than one item may arrive in more than one parcel, on different days, with separate tracking numbers. You are not charged extra for a split shipment.

10. Address errors, failed delivery and lost parcels

1. Address changes. Email us within 24 hours of ordering. Once a parcel leaves the warehouse we cannot change the address.
2. Undeliverable or refused parcels. If a parcel is returned to us because the address was incomplete or incorrect, or because delivery was refused, we will refund the item price once the parcel reaches our returns center. The original $7.95 shipping charge is not refunded in this case.
3. Marked delivered but missing. Check with neighbors and your building's mail room, then email us. We will file a claim with the carrier on your behalf.
4. Lost in transit. If tracking shows no movement for more than 10 business days past the top of the estimated window, email us. We will replace the order or refund it in full, your choice.

11. Cancelling an order

You can cancel for a full refund within 24 hours of placing your order, by emailing support@merrycornerz.com with your order number. After 24 hours the order has usually entered picking and cannot be stopped; you can still return it under our Returns & Refunds Policy.

12. Contact

Email support@merrycornerz.com or call +1 (323) 342-4526. We reply to every email within 24 hours.

Returns are received at our returns center at 2460 Coral St, Vista, CA 92081. This is a fulfillment address for authorized returns only; it is not a store and is not open to visitors. Please do not send a return without contacting us first.

How to reach us

Email: support@merrycornerz.com
Phone: +1 (323) 342-4526
Response time: within 24 hours, every message

Email is the fastest route and gives us a written record of your order. You can also use the form at the bottom of this page - it reaches the same inbox.

What to include

So we can solve it in the first reply rather than the third:

• Your order number (it starts with # and is in your confirmation email)
• The item concerned, including size and color
• Photographs, if an item arrived damaged, faulty or is not what you ordered
• What you would like us to do - refund, exchange, or a question answered

Before you write

These come up constantly and are already answered in full:

• Where is my order? Processing is 3-5 business days, transit is 8-12, so 11-17 business days in total. Details and what to do about a stalled tracking number are in the Shipping Policy.
• I want to return something. You have 30 days from delivery and the return label is free. Start with the Returns & Refunds Policy.
• Sizing, payment, tax. See the FAQs.

About the company

This store is operated by AUREVIA BEAUTY LLC, a limited liability company registered in Colorado, United States. The company name does not describe what we sell: AUREVIA BEAUTY LLC is simply the legal entity that owns and operates merrycornerz, and it is the name on your card statement.

Registered office (our registered agent's address; mail and legal notices only, not a store, office you can visit, or returns address):
AUREVIA BEAUTY LLC
1500 N Grant St, Ste N
Denver, CO 80203, United States

merrycornerz is an online-only business. We have no retail store and no showroom. Orders are dispatched from our partner warehouse in China.

Returns center (authorized returns only, not open to visitors):
2460 Coral St, Vista, CA 92081, United States

Please contact us for a return authorization and a free label before sending anything back - a parcel that arrives without one cannot be matched to an order.

What we will never ask for

We will never ask you for your full card number, your CVV, or your account password by email or phone. If you receive a message claiming to be from merrycornerz that asks for any of these, it is not from us - forward it to support@merrycornerz.com.